GENERAL TERMS AND CONDITIONS FRA-ACCES

I. GENERAL PROVISIONS

1. Scope of Application

These General Terms and Conditions apply to all reservations and contracts concluded with FRA-ACCES in connection with the parking of vehicles and the additional services booked by the customer.
They apply both to reservations made directly with FRA-ACCES and to reservations transmitted through a partner or intermediary.
Depending on the service booked, the specific provisions relating to the Shuttle Service, Valet Service or partners and intermediaries apply in addition to these General Terms and Conditions.
The version of the General Terms and Conditions valid at the time of the reservation shall apply.

2. Conclusion of Contract and Reservation Confirmation

The contract between the customer and FRA-ACCES is concluded once the reservation has been accepted and confirmed by FRA-ACCES.
The reservation confirmation is decisive for the agreed details, in particular the parking period, booked service, communicated times, flight details and vehicle information.
The customer must check the information contained in the confirmation and notify FRA-ACCES immediately of any errors or changes.
Any changes concerning dates, times, flights, vehicle or other information relevant to the performance of the service must be communicated to FRA-ACCES as early as possible.

3. Subject Matter of the Contract and Services

The contract covers the provision of a parking space for the reserved period and, depending on the reservation, the additional services agreed with FRA-ACCES.
The customer has no entitlement to a specific parking space.
FRA-ACCES may move the vehicle within its premises or between parking areas used in the course of its operations where this is necessary for the organisation of parking or the service.
The scope of services depends on the service actually booked and confirmed.

4. Information Provided by the Customer

The customer is required to provide complete and accurate information when making the reservation, in particular their official first and last name as shown on their identity documents. Nicknames, pseudonyms or fictitious names are not permitted.
The customer must also provide their contact details, dates and times, vehicle information and, where required, outbound and return flight numbers.
Any subsequent request, in particular regarding changes, complaints or possible refunds, must be clearly attributable to the reservation.
Any changes must be communicated to FRA-ACCES as early as possible.
FRA-ACCES is not liable for delays or organisational difficulties resulting from incorrect, incomplete or outdated information provided by the customer.

5. Prices and Payment

The parking price depends on the period, duration, booked service and the conditions applicable at the time of reservation.
There is therefore no permanently fixed parking price.
The applicable price is the price shown in the reservation confirmation or expressly agreed with FRA-ACCES.
Unless otherwise stated, prices quoted to consumers include VAT.
Additional services and surcharges may be charged separately.

6. Changes to a Reservation

Any changes to a confirmed reservation must be communicated to FRA-ACCES as early as possible.
This includes in particular dates, times, flights, vehicle, number of persons or booked service.
A change is only considered accepted once it has been confirmed by FRA-ACCES.
If the change results in an extension, a change of service or additional costs, the price difference may be charged to the customer.

7. Cancellation, Late Arrival and No-Show

Cancellation is free of charge up to 24 hours before the booked arrival time at the parking facility.
The relevant time is the arrival time at the parking facility and not the flight departure time.
Example: If arrival at the parking facility is booked for 07:00, free cancellation is possible until 07:00 on the previous day.
The time stated in the reservation is a specific and binding time.
From one hour after the booked arrival time, a surcharge of €20 applies.
If the customer arrives more than 90 minutes late without prior approval from FRA-ACCES, the reservation may be treated as cancelled and the service is no longer guaranteed.
In this case, no refund is due for the original reservation. A new reservation must be made and paid for, subject to availability.
If the customer does not appear without cancelling, the reservation is considered a No-Show.

8. Early Arrival, Extension and Early Return

Any arrival earlier than booked and any extension beyond the reserved period must be communicated to FRA-ACCES.
Each additional day is charged at €10.
If the extension is caused by a flight delay or flight cancellation, the additional charges remain payable.
An early return by the customer does not entitle the customer to a refund for unused parking days, as the parking space was reserved and blocked until the originally booked return date.

9. Vehicle Condition, Compliance and Safety

The vehicle must be registered, insured, roadworthy and compliant with the applicable legal requirements.
The customer confirms that they are the owner of the vehicle or are legally entitled to hand it over to FRA-ACCES.
The customer must disclose any defects, warning lights, technical problems, significant damage or special features that may affect the driving of the vehicle.
This includes in particular tyres, brakes, lighting, battery, engine, electronics, starting systems, PIN codes, security systems or special restrictions.
The vehicle must have sufficient fuel or battery charge.
FRA-ACCES is not liable for breakdowns, discharged batteries, engine, electronic, tyre or other technical defects where these result from the condition of the vehicle itself and were not caused by FRA-ACCES.
The vehicle must not have oil, fuel or other fluid leaks or any other defects that may create a risk of pollution, fire or damage.
If cleaning, disposal or repair costs arise due to a leak or defect attributable to the vehicle, these costs may be charged to the customer.
Oversized, overlong or otherwise specially dimensioned vehicles, vans, trailers or caravans must be declared before the service begins.
In case of doubt, FRA-ACCES may request documents relating to the vehicle, its insurance or the customer’s right to hand it over.

10. Items Left in the Vehicle

The customer is advised to remove valuables before handing over the vehicle.
Items left in the vehicle remain at the customer’s own risk unless FRA-ACCES is at fault.
It is prohibited to leave in the vehicle any items that may pose a danger to persons, vehicles or facilities.

11. Handover and Storage of Keys

The handover of keys depends on the service booked.
Where the keys are handed over to FRA-ACCES, they will be kept for the period necessary to perform the service.
The customer should not leave valuables or documents unrelated to the vehicle on the keyring.
While FRA-ACCES is in possession of the keys, the vehicle may be moved to the extent necessary for the organisation of parking, performance of the service or for safety reasons.

12. Liability, Insurance and External Events

FRA-ACCES is liable for damage caused by fault on the part of FRA-ACCES or its staff in the course of providing the service.
FRA-ACCES is not liable for pre-existing damage or defects, normal wear and tear or defects inherent in the vehicle.
FRA-ACCES is not liable for damage caused exclusively by third parties, in particular vandalism, malicious damage or damage caused by another vehicle, provided FRA-ACCES did not contribute to the damage through its own fault.
FRA-ACCES is not liable for damage caused exclusively by natural or external events beyond its control, including hail, storms, lightning, heavy rain, flooding, falling branches, fruit, chestnuts or other elements from surrounding vegetation.
Such damage must, where applicable, be handled through the customer’s vehicle insurance in accordance with the terms of their policy.
This limitation of liability does not apply where FRA-ACCES has culpably contributed to the damage, in particular where an obvious and known danger could reasonably have been avoided.
The vehicle must have valid motor insurance permitting its use within the scope of the booked service.
FRA-ACCES currently does not provide any additional specific insurance automatically covering vehicles handed over to FRA-ACCES.
This does not exclude FRA-ACCES from liability where damage is caused by fault on the part of FRA-ACCES or its staff.

13. Force Majeure, Traffic and Airport Access

FRA-ACCES is not liable for delays or inability to perform the service where these result from an external event that could not reasonably have been avoided.
This includes in particular accidents, road closures, exceptional traffic congestion, roadworks, diversions, airport access restrictions, measures taken by public authorities, strikes, extreme weather conditions or comparable events.
If such an event causes a delay and the customer misses their flight as a result, FRA-ACCES is not liable for the consequences provided the delay was not caused by fault on the part of FRA-ACCES.
The customer must allow sufficient time.

14. Complaints, Vehicle Condition, Windscreen and Glass

The customer must check the visible condition of the vehicle at handover and on collection.
Visible damage must be reported immediately on site.
Photos, videos, mileage readings and protocols created at handover or return may be used as a basis for comparison.
Photos taken several hours or days before handover or only after the vehicle has left the parking facility or return location are not sufficient on their own to establish that damage occurred while the vehicle was in the care of FRA-ACCES.
Where the condition of the windscreen or other glass makes it impossible to reliably identify small pre-existing chips or defects due to rain, water droplets, mud, dirt, insects, condensation or poor visibility, the fact that such damage is not visible in photos or on the protocol does not constitute confirmation that it did not previously exist.
FRA-ACCES is not liable for cracks, stone chips or other glass damage where these result from pre-existing damage, stone impact, temperature fluctuations, material stress or another external event not attributable to FRA-ACCES.
In such cases, the customer must report the damage to their own motor or glass insurance in accordance with the terms of their insurance policy.
Where fault on the part of FRA-ACCES is proven, the statutory liability rules apply.

15. Damage Caused by the Customer

The customer is liable for damage caused by themselves, their accompanying persons or their vehicle to facilities, parking areas, shuttle vehicles, equipment or other vehicles.
This includes in particular damage resulting from leaks, pollution or improper handling of the vehicle.

16. Data Protection

FRA-ACCES processes only the personal data required for reservations, organisation of the service, billing, communication and handling of complaints.
The processing of personal data is carried out in accordance with the applicable legal provisions and the FRA-ACCES privacy policy.

17. Communication and Availability

The customer must provide a valid telephone number and remain reachable where this is necessary for the organisation of the service.
FRA-ACCES is not liable for difficulties or delays resulting from an incorrect telephone number, an unreachable telephone or failure by the customer to respond.

18. Right to Refuse Service

FRA-ACCES may refuse or discontinue a service, even if it has already been paid for, where the customer’s behaviour compromises safety, the proper performance of the service or the respect due to staff and other customers.
This includes in particular aggressive or threatening behaviour, insults, racist or discriminatory remarks, harassment, violence, property damage or refusal to follow reasonable instructions from staff.
FRA-ACCES may also refuse the service where the customer is clearly under the influence of alcohol, drugs or any other substance or condition that may compromise safety.
The service may also be refused where the vehicle presents a danger or does not allow the service to be performed properly.

19. Opening Hours, Flight Delay and Night Service

If a return flight originally scheduled within the opening hours is delayed and lands after 21:00, a night surcharge of €30 applies.
For the application of this surcharge, the actual landing time of the flight in Frankfurt is decisive.
The time at which baggage is collected, the transfer takes place or the vehicle is returned is not relevant for determining the surcharge.
The surcharge must be paid before the night service is performed, in cash or via PayPal using the FRA-ACCES QR code.
In the event of an exceptionally long delay resulting in arrival far outside operating hours, FRA-ACCES is not obliged to guarantee a Shuttle transfer or Valet vehicle return at the terminal.
The customer may therefore be required to make their own way to the parking facility or to a collection point communicated by FRA-ACCES.
Where FRA-ACCES is holding the vehicle keys, they may be deposited at a collection point communicated to the customer.

20. Vehicle Not Collected and Outstanding Amounts

If the vehicle is not collected at the scheduled time and no agreement has been made with FRA-ACCES, additional parking charges will continue to accrue.
FRA-ACCES may move the vehicle to a suitable parking space where this is necessary for operational reasons.
In the case of outstanding amounts, FRA-ACCES may exercise a statutory right of retention to the extent permitted by law.

II. PRICES AND SURCHARGES

The main parking price depends on the period and duration of the reservation.
The following surcharges apply in particular:

delay of one hour or more: €20;
more than 90 minutes late without prior approval: reservation not guaranteed, new reservation required;
night surcharge where the delayed return flight lands after 21:00: €30;
additional day: €10;
Shuttle: two persons included, from the third person €5 per person;
additional item of luggage: €10 per item;
charging of an electric or plug-in hybrid vehicle: €40;
interior cleaning: €40;
exterior cleaning: €50;
oversized vehicle: surcharge of €10 to €50 depending on dimensions;
trailer or caravan: surcharge depending on space required;
refuelling booked in advance: €10 service fee + fuel cost;
refuelling requested after booking: €20 service fee + fuel cost.

III. SPECIAL CONDITIONS – SHUTTLE

The Shuttle Service is a shared transport service and not an individual taxi service.
Shuttle vehicles may transport several customers consecutively and may serve several terminals.
The customer is not entitled to immediate departure or to a vehicle reserved exclusively for them.
Reasonable waiting times may be necessary depending on other customers, terminals served, traffic, weather or operational organisation.
The customer must comply with the booked arrival time at the parking facility and allow sufficient time before their flight.
On return, the customer must contact FRA-ACCES after landing and a second time after collecting their luggage and once they are ready for collection.
The Shuttle price includes two persons. From the third person, a surcharge of €5 per person applies.
Each additional item of luggage is charged at €10.
Animals, pushchairs and wheelchairs may be transported where compatible with available space and safety requirements.
FRA-ACCES Shuttle vehicles are not specially equipped to transport a person who remains seated in a wheelchair during the journey. The person must therefore be able to sit in a seat in the Shuttle, while the wheelchair is transported separately.
Handing over the keys is optional for the Shuttle Service unless otherwise expressly agreed.
Where the customer voluntarily hands over the keys, they authorise FRA-ACCES to move or reposition the vehicle where necessary for the organisation of the parking facility.
The customer is advised to photograph the mileage directly on the vehicle and the exterior condition of the vehicle when handing over the keys.

IV. SPECIAL CONDITIONS – VALET

Under the Valet Service, the customer hands over the vehicle and keys to FRA-ACCES at the agreed meeting point.
A protocol may be created at handover and return, including in particular photographs, visible exterior condition and mileage.
After handover, the vehicle is not necessarily driven directly to the parking facility.
Depending on the number of vehicles being handled, staff organisation, movements between terminals, traffic conditions, roadworks, diversions, weather conditions, access restrictions or other operational requirements, the vehicle may temporarily remain in an authorised area close to the airport before being transferred to the parking facility.
The vehicle may also be used for journeys strictly necessary for the organisation of the service, in particular between terminals, handover areas and the parking facility, including journeys to reach or collect a member of staff where necessary for operational organisation.
The transfer to the parking facility may take place during the course of the day.
The parking facility used by FRA-ACCES is located approximately 17 to 22 km from Frankfurt Airport, depending on the terminal concerned.
These distances are indicative only.
In the normal course of the Valet Service, the total mileage required for collection, operational journeys, transfer and return of the vehicle may be up to a maximum of 80 km where operational circumstances justify this.
The actual distance travelled may vary in particular due to the relevant terminal, roadworks, diversions, traffic congestion, access restrictions, weather conditions and necessary journeys between terminals and the parking facility.
The distance travelled therefore does not necessarily correspond to a simple direct return journey between the terminal and the parking facility.
A reasonable mileage difference resulting from these circumstances does not in itself constitute unauthorised use of the vehicle.
The location shown in a manufacturer’s app or connected service is not sufficient on its own to establish that the vehicle has been used outside the scope of the booked service.
During the period of custody, systems that permanently or automatically record persons, vehicles or registration plates on FRA-ACCES private premises must be deactivated.
This includes in particular Tesla Sentry Mode, dashcams and comparable systems.
Valet modes, speed limitations, power limitations, codes or other restrictions that prevent normal and safe driving must also be deactivated.
FRA-ACCES may refuse to accept the vehicle where such restrictions prevent the normal and safe performance of the service.

V. PARTNERS / INTERMEDIARIES

Where a reservation is made through a platform or partner, that platform’s own terms may apply to operations it manages directly, in particular reservation, payment, cancellation, modification or refund.
However, the actual performance of the parking, Shuttle or Valet Service by FRA-ACCES remains subject to the FRA-ACCES General Terms and Conditions where these have been incorporated into the reservation or made available to the customer.
This applies in particular to opening hours, delays, surcharges, safety, access to the parking facility, organisation of the Shuttle Service, Valet handover and return, and customer conduct.
The fact that a reservation has already been paid through a partner does not exempt the customer from complying with FRA-ACCES conditions.
Where payment was collected by a partner and that partner is contractually responsible for refunds, the customer must contact that partner directly.

VI. APPLICABLE LAW AND FINAL PROVISIONS

The contractual relationship between FRA-ACCES and the customer is governed by German law, subject to mandatory consumer protection provisions.
For consumers, the statutory rules concerning jurisdiction remain applicable.
Individual agreements expressly confirmed by FRA-ACCES take precedence over these General Terms and Conditions for the matters specifically covered by those agreements.
If any provision of these General Terms and Conditions is or becomes wholly or partially invalid, the remaining provisions remain valid. The applicable statutory provisions shall replace the invalid provision.